This is the complete
version of an article I wrote earlier this year on the crisis in the news media, an edited version of
which appeared in The Listener in May. Reproduced with the kind permission of
Listener editor Pamela Stirling.
From Monday, May 1, the Marlborough
Express ceased to exist as a daily newspaper. After 150 years of
publication, 137 as a daily, it’s now published on Monday, Wednesday and Friday
mornings.
The paper’s editor, Nicola Coburn, put on a brave face in a
statement last October pointing to likely changes. “We are proud to have been
an integral part of this region for so long,” she said. “But now it is time to
start securing our future.
“Let’s be clear the Express isn’t going anywhere. We are
here to stay. We love this province and its people.
“But, equally, we cannot deny that the time has come to
change. Digital audiences are growing rapidly, people are slowly moving away
from print and advertising revenues are declining. At some point in the future
we will not be able to sustain a daily newspaper.”
In a media world buffeted by unprecedented turbulence, the
changes at the Fairfax Media-owned Blenheim paper (circulation 5600) were an
infinitesimal blip.
But the reduction in the paper’s publishing days was
symptomatic of a deep and possibly terminal malaise in the New Zealand print
media, and pointed to the likelihood of a similar fate for other
long-established provincial newspapers.
Already the Nelson
Mail, another Fairfax-owned paper with a 150-year history, appears to be
setting off down the same path. In a recent announcement that repeated almost
word-for-word what Coburn had said six months before, editor Victoria Guild
said the Mail too would be “exploring
a potential new publishing model”.
Industry observers saw the announcement as the prelude to a downsizing
similar to that undertaken by its stablemate in the neighbouring province.
No one can predict with any certainty whether even the
bigger metropolitan papers will survive in print form, or for how long. It’s an
industry that appears to be dying a slow death by a thousand cuts as readers
stop buying papers and as advertisers, the industry’s main source of revenue,
abandon the print media for digital platforms such as Facebook, Google and
Trade Me.
The two dominant print media companies, Fairfax and NZME, argued
before the Commerce Commission that they had a far better chance of surviving
the crisis if they were allowed to merge into one. But some industry pessimists
believed a merger – which the commission disallowed – would have merely
postponed the inevitable demise of a once powerful and prosperous industry.
At best, they argued, it might have bought more time for the
merged company to develop a new business model to replace one that is in
tatters. But no one, not even the two media groups themselves, seemed to know
what form that model might take, still less whether it would work.
THE FIGURES are stark. Between 2009 and 2014, the number of New
Zealand newspaper readers declined from nearly 1.5 million to fewer than
900,000. The circulation of the country’s biggest paper, NZME’s New Zealand Herald, has been tracking
steadily downwards for years, falling last year from 134,000 papers a day to
127,000.
At its peak in 1992, the Herald
sold more than 250,000 copies daily. The most pronounced decline set in
after 2005, when website readership began eating into newspaper sales.
The picture is much the same elsewhere. Sales of Fairfax’s Wellington
Dominion Post were down more than 12%
last year to 52,000 copies. When the paper was established through the merger
of The Dominion and The Evening Post in 2002, its
circulation was almost twice that.
The same company’s Christchurch daily, The Press, has fared slightly better, registering a 10% decline
last year and now marginally outselling its Wellington stablemate. But like the
Dominion Post, readership of its
print version has halved since the 1990s.
Some provincial papers are bleeding even more profusely.
NZME’s Daily Post (Rotorua) suffered
a circulation drop last year of more than 15%. For Fairfax’s Manawatu Standard, the figure was over
13%.
And the carnage isn’t confined to dailies. Fairfax’s Sunday Star-Times also took a
circulation hit of more than 13% in 2016, slipping to fewer than 88,000 copies
(marginally below its NZME-owned competitor, the Herald on Sunday). Meanwhile the Sunday News, also published by Fairfax, looks to be on life support
with sales of less than 20,000 (down 19 % in 2016).
But more damaging by far than the slump in circulation
figures has been the flight by advertisers to the internet. And as newspaper sales
declined, that flight accelerated as advertisers saw less reason to stick with
a medium that appeared to be on the way out. The industry found itself trapped
in a vicious downward spiral.
THE survival strategies of the two newspaper groups have
followed a broadly similar pattern. Waves of editorial redundancies, imposed to
cut costs (and in some cases, industry critics say, to dispense with older
journalists who didn’t whole-heartedly embrace the digital revolution) have resulted
in an enormous loss of institutional knowledge.
Some of the most capable and experienced of the redundant
journalists have found lucrative work in corporate and government
communications, further tilting a playing field that increasingly favours PR spin
and information control over the public’s right to know.
The casualties of the job cuts have included sub-editors,
the now-extinct class of senior journalists whose job was to keep errors out of
the paper, and whose absence is reflected in increasingly frequent embarrassing
mistakes that provide fuel for gleeful newspaper critics on social media.
In other attempts to control costs, editorial control has
been centralised and a greater proportion of content is shared between papers,
inevitably reducing each paper’s distinctive imprint and sense of local
identity.
Some smaller papers that previously used their own on-site
presses now print in other cities, sometimes several hours away. This saves money
but forced the papers to bring forward their editorial deadlines, thus
compromising their ability to report up-to-date news. It was another act of
self-harm.
The editorial tone of newspapers has changed markedly too, although
the situation varies from paper to paper. Generally speaking, there is less of
what journalists call “hard” news and a lot more syndicated, lifestyle-oriented
content – food, fashion, health, personal finances, entertainment and travel – and soft “human
interest” stories. Pick up some daily papers and you could be excused for
thinking you’re reading a women’s magazine.
Most noticeably there has been a dramatic reduction in what
might be called journal-of-record coverage – the sometimes dull but often
important news generated by courts, council meetings, parliamentary debates, select
committee hearings and the like, which filled the inside pages of newspapers in
the pre-digital era.
In its place, news websites now highlight clickbait –
titillating headlines designed to lure the casual browser. A typical selection
of clickbait headlines from the Stuff
and New Zealand Herald websites
recently included “Five Beauty Tips from Adele”, “Matt McLean [a TVNZ weather
presenter] drops C-bomb” and “What Men Think While Waiting at the Altar”.
CRUCIALLY (some say fatally), both Fairfax and NZME embraced
a “digital-first” strategy that prioritised online content over the companies’
printed newspapers, to the detriment of the latter. Critics say the digital-first
policy merely served to give readers even less reason to buy newspapers.
Making online content available free of charge compounded
the problem. Wellington lawyer Hugh Rennie QC, a close observer of the
newspaper industry for several decades and a founder of The National Business Review, argues that New Zealand’s big two
media companies got it badly wrong.
Rennie recently told the NBR:
“[Newspaper publishers] are now busy basically tearing their print media apart
by putting the content on the internet immediately, so that you read it on one or
other of their websites and you open up the paper next day and there’s the
article you’ve already read.
“It’s a business model that makes no sense at all – I mean,
it’d be like a baker giving away free bread today so you can buy stale bread
tomorrow.”
Newspaper managers often argue that the shift to digital was
consumer-led – that readers now prefer to get their news online and publishers
had no option but to respond. But there’s a counter-argument that by running
down their newspapers in favour of digital platforms, publishers gave readers
little option but to go online in search of the news of the day, simply because
papers no longer provided the coverage they were accustomed to.
Both companies have persisted with the digital-first
approach even when it has demonstrably failed to deliver the desired financial
benefits. Fairfax still derives 85% of its income from old-fashioned print
newspapers, even in their hollowed-out state. For NZME the figure is 60% –
lower than for Fairfax because NZME also generates income from its substantial
radio holdings.
Both companies gambled that when they put editorial content
online, advertisers would follow. They didn’t. Even now, Fairfax and NZME earn
only 12% of their revenue from digital sources.
It rankles with the two companies that digital advertising
is largely hoovered up by Facebook and Google, which is also where many online
readers now get their news. The two global internet giants are portrayed as
parasites, feeding off content generated by news companies while creating none
themselves. One commentator has described them as the modern equivalent of 19th
century American railway barons in the way they ruthlessly exercise market
dominance.
But the print media crisis is not unique to New Zealand, and
neither are New Zealand newspaper companies unique in seeming powerless to deal
with it.
Former New Zealand journalist Robin Bromby points out in his
recent book Newspapers: A Century of
Decline that the digital revolution has been catastrophic for the print
media everywhere. No one – yet – has come up with an answer.
American newspapers are still waiting for their websites to
turn a profit, even as their print sales continue to plummet. Even Britain’s Daily Mail, generally acknowledged as a
world leader in the online market, still makes nearly seven times more money
from its print edition than from its website.
Bromby, who began his journalism career in Wellington but for several
decades has worked in Sydney, mostly for Rupert Murdoch’s down-under flagship The Australian, describes digital
disruption of the newspaper industry as the media equivalent of a hospital
superbug.
Like Rennie, he argues that newspaper owners have made
things worse for themselves by favouring digital content over their print
products. “The problem now is that however much newspaper companies may have
come to regret their initial decisions on digital strategy, there is no easy
way to unscramble the omelette.”
This probably explains, Bromby says, why many newspaper
managers are “publicly so bullish about the digital side: they cannot afford to
admit it has not turned out as they hoped”.
IT WAS against this gloomy backdrop that the trade union E
Tu, which represents most of the relatively small number of New Zealand journalists
who still belong to a union, sponsored a recent conference on the news media in
the Grand Hall of Parliament. Its title, Journalism Still Matters, recalled a similar
event – Journalism Matters – held at the same venue nearly 10 years earlier.
On
that occasion, the news media were yet to feel the full destructive impact of
the digital revolution. Much of the
discussion then revolved around union anger over cost-cutting and redundancies
as newspaper owners began responding to the looming threat from the internet.
This time the tone was markedly different. There was a sense
that the industry was fighting for its life and that all conference participants
– industry executives and unionised journalists alike – had a common interest in
coming up with strategies for its survival.
Industry participants were refreshingly candid about the challenges
facing the print media, and about errors of judgment made in the past.
New Zealand Herald
editor Shayne Currie acknowledged that “we made some big mistakes 20 years ago.
We made a big mistake when we made content available free. But there’s no going
back.”
Rick Neville – then an executive with APN, as NZME was
previously known, and now editorial adviser to the Newspaper Publishers
Association – argued unsuccessfully for a paywall when he was at the Herald, but agrees that “that horse has
bolted”.
In fact, after initial hesitation, both NZME and Fairfax
developed plans to charge readers for online access, which would have at least partly
offset the loss of advertising revenue, but neither put them into practice. The
two companies became locked in a mutually destructive game of chicken, each
fearing that whichever company was first to introduce a paywall would lose
readers to its rival.
Paywall proposals are now off the table – an acknowledgement
that it’s too late to act, because online readers have come to expect their
news free. Fairfax group executive editor Sinead Boucher told the conference
that her company’s modelling showed a paywall would generate so little income
as to be ineffectual. “Optimistically, we might make $1 million a year but risk
losing readers.”
The consensus at the conference was that paywalls could
still work where a media company offered exclusive or specialised
content, as in the case of the National
Business Review or a titan like The
New York Times, but that readers would refuse to pay for everyday
“commodity news” that was widely available.
Boucher outlined the industry crisis in stark and blunt
terms, saying the traditional business model was fundamentally broken. Fairfax
papers were still profitable – “at the moment” – but Facebook and Google were
eating into the company’s income and new sources of revenue had to be found to
sustain present operations.
“We have 550 journalists around New Zealand,” she said.
“Regional journalists are most at risk if we can’t find a sustainable model.”
The Marlborough Express, Boucher
added, would not be the last to be forced to make adjustments.
Boucher said print subscribers now made up only a small
minority of Fairfax readers. Nonetheless, she said it was the loss of advertising,
rather than print readers, that had done the serious damage.
Papers are now being padded out with “house ads” – unpaid
advertising promoting the publisher’s own products. Paid advertising has dried
up to the point where Boucher said “we can’t make our papers any thinner. If we
made them any smaller they would blow away.”
She also pointed to a demographic issue underlying the
industry’s problems. Newspaper subscribers in the provinces, she said, were typically
aged in their late 60s. The generation of New Zealanders for whom reading the daily
paper is a lifelong habit is slowly dying.
At other end of the age scale, millennials have never
acquired the newspaper habit because they can get the news on their phones and
tablets. Worse than that, they are accustomed to reading it free of charge and
can’t, or won’t, be persuaded to pay for the privilege.
YET SOME local newspapers – including Masterton’s Wairarapa Times-Age, bought from NZME
last year by its general manager – appear to be thriving. The Times-Age (circulation 5500) is
reportedly making money and has hired several new reporters since the change of
ownership.
Rennie has pointed out that the West Coast, despite being
one of the country’s most economically deprived regions, still sustains three
daily papers that emphasise local news. Similarly, Neville told the conference that
lively community papers had secured a strong foothold in places like Devonport
and Waiheke Island.
Why do some independent papers appear to succeed where those
owned by the big companies often struggle? Neville suggests one factor is that independently
owned papers aren’t burdened with a share of the costly overheads that come
with being part of a national group.
On the downside, as Boucher pointed out, such papers can be
more vulnerable to attempts by local advertisers to influence editorial
content. “There’s much more protection in a larger group.” But she acknowledged
that the owner-operator model can succeed where larger companies can’t, and she
wished independent proprietors luck.
Some challenges facing the print media are only indirectly related
to the digital revolution. Several conference participants expressed disquiet
and frustration at the increasing control exerted over access to information of
public importance by organisations such as government departments, city
councils, the police, district health boards, big companies and sporting
bodies.
Taking advantage of understaffed newsrooms and the ready availability
of hired PR guns, some of these organisations have assembled large teams of well-paid
communications staff whose job is largely about controlling the flow of
information to the public and putting a positive spin on whatever material is
released.
It’s the age-old battle between spin and journalism, but the
advantage seems to have shifted to what journalists call “the dark side”, with
worrying implications for participatory democracy and the right to know.
Another consequence of the crisis in the news media was
highlighted by James Hollings, senior lecturer and programme leader at Massey University's journalism school. Hollings says journalism schools are finding it
harder to attract students because parents are telling their children there’s
no future in the profession.
BUT THE PICTURE is not entirely bleak. Industry leaders at
the conference seemed sincerely committed to quality journalism, and Currie says
more people are reading, watching or listening to the news than ever before.
The problem is how to make money from them. Good journalism,
after all, doesn’t come cheap.
Newspapers are still uncovering important stories, but
Currie points out that website users aren’t necessarily interested in them. As
an example, he told of an exclusive story by Herald investigative reporter David Fisher corroborating
information about the SAS in the controversial Nicky Hager-Jon Stephenson book Hit & Run when the political controversy over the book was at its peak.
The story was placed at the top of the paper’s website for
several hours, but online readers were far more interested in a story about
British pop diva Adele, who was performing in Auckland at the time.
On a more encouraging note, the digital revolution has
created opportunities for new entrants to the industry. Small, innovative,
online-only media players – “digital newsrooms” – are attracting a growing
audience. They include the pioneering Scoop, The Spinoff and Newsroom – the latter
established by former news executives of NZME and MediaWorks.
A potentially significant recent arrival on the scene is the
Tauranga-based online platform Newsie. A digital echo of the old New Zealand
Press Association, it publishes news contributed by local and community papers
from around the country and shows signs of developing into the online
equivalent of a national newspaper.
New entrants to the industry are experimenting with a
variety of funding models. Corporate sponsorship, subscriptions, crowdfunding
and philanthropy, as well as the traditional advertising, are all in the mix.
Digital papers overseas, such as the not-for-profit Texas Tribune, are showing it can be done.
As Paul Murphy of the Australian media union the MEAA
pointed out, digital start-ups aren’t burdened with the “legacy” cost of having
to print and distribute newspapers. “There are great opportunities for new
entrants.”
Corporate sponsorship is a new and unexpected development. Business
journalist Bernard Hickey, editor of Newsroom’s subscription-only service Pro
Newsroom, explained that business leaders valued New Zealand’s transparency and
corruption-free reputation and were worried that it might be damaged by a weakened media. Newsroom’s sponsors include digital infrastructure company Chorus and
Holden.
“Many people in the business community understand the need
to hold people to account,” Hickey said. “They see that things are not being
covered [by the media] and they worry that people will get away with stuff
without a watchdog.”
There’s also evidence of a new spirit of collaboration
emerging. Newsie uses a co-operative model and there’s more sharing of editorial
content by major players too, notably through a partnership between Fairfax,
NZME and Radio New Zealand. “It makes sense in a small market like New
Zealand,” says Currie.
Media organisations are thinking about ways to avoid
wasteful duplication in the coverage of routine “commodity news”. Six organisations reporting the same road death or court case is a luxury the industry can no
longer afford.
Media commentator Gavin Ellis, a former editor-in-chief of the New Zealand Herald, suggested a model in
which Radio New Zealand could provide a core news service, with other providers
all contributing additional content. It would be a case of back to the future, going
some way toward replicating the successful New Zealand Press Association model
that was wound up in 2011 by the Australian interests that controlled the
industry.
Paul Thompson, chief executive of Radio New Zealand, agreed Ellis’s
idea had merit. “If there’s a useful role we can play, we would be part of it.”
There was even discussion about whether the state should help
fund the news media – a proposal Neville said would once have been flatly ruled
out by newspaper owners. But times had changed, he said. “It’s about protecting
democracy.”
Whether politicians care about the future of journalism or would
be interested in underwriting the media is another matter. All parties in
Parliament were invited to speak at the conference, but only three – Labour,
the Greens and United Future – were represented.
In any case, former TV current affairs producer Richard
Harman, speaking from experience, was sceptical about the state taking a role. He had never had to jump through
so many hoops as when he sought NZ on Air funding, he said. “If you take the
state’s money you have to dance to the state’s tune.”
TWO STATEMENTS kept recurring throughout the day, and
together they neatly delineated the industry’s predicament. One was that the
old model is broken and there’s no going back, no matter how loud the
lamentation for a past when newspapers were sustained with “rivers of gold”
from advertising.
The other is that there’s no silver bullet – no clear
formula that will ensure the news media’s survival in the digital era.
A third, quietly persistent theme was that there’s much more
at stake than company profits and journalists’ jobs. At the heart of the debate
over the future of the news media is the recognition that good journalism is
vital to an informed society, which in turn is a fundamental pre-requisite for effective
participatory democracy.
Some commentators shrug their shoulders and argue that the
decline of the print media is just another example of creative destruction –
the constant cycle by which old ways of doing things are overtaken by
innovation and new technologies. Just as the cassette tape and the typewriter
have been rendered obsolete, so newspapers have also reached the end of their
natural lifespan – or so the argument goes.
Even some journalists find this process exhilarating.
Something better will emerge from it all, the optimists insist. But in the
meantime, something of inestimable value may have been lost. As Joni Mitchell
famously sang in Big Yellow Taxi, you
don’t know what you’ve got till it’s gone.
FOOTNOTE: As foreshadowed in this article, Fairfax's Nelson Mail announced last month that it would no longer publish on Tuesdays and Thursdays.